Have you just purchased a domain from a 3rd party domain seller? (GoDaddy, Google Domains, Domain.com, Etc?
When you view your domain (www.mysite.com) are you seeing this page?
This page means your DNS (Domain Name Servers) are not pointed to your hosting provider. If you have installed WordPress and your admin page (www.mysite.com/wp-admin) is showing a DNS error or a parked page, you will need to point the name servers correctly.
A quick way to check where your NameServers are pointed, is by going to WHO.IS. This site will pull the records of your domain and show you exactly where your site is pointed.
Generally, Name servers look like this (NS1.BLUEHOST.COM NS2.BLUEHOST.COM). If your website shows the correct name servers given from the hosting provider but does not pull up your website, then it may be pointing to an invalid A record (suggestion: reach out to your hosting provider to find out how to fix this issue).
Here are links with step-by-step instructions to help with different hosting providers:
- BlueHost: https://my.bluehost.com/cgi/help/transfer_client_start
- HostGator: https://www.hostgator.com/help/article/how-do-i-change-my-dns-or-name-servers
- WordPress.com: https://en.support.wordpress.com/move-domain/change-name-servers/
- iPage: https://www.ipage.com/help/article/domain-management-how-to-update-nameservers
Feel free to reach out to our friendly support team at 855-464-5345 if you have further questions about changing name servers.