Why isn't the service I purchased completed yet?

So you're wanting to make your site look awesome and waiting for us to help! What happens next? 

What is the average turn around time?

All services are given an approximate time frame on the service page.

(eg. Expected Turn Around Time? 3-5 Business Days.) See here for an example

What can you do to speed the service up?

Make sure you check your messages or email linked to your account at MOJO. Your service provider may be waiting for a response to get to the next step. (Please check your SPAM folder inside your email account for correspondence with the services team.)

Make sure you have clicked "Start Service" button in your My Purchases section. Upon clicking "Start Service", you'll be asked for credentials (access to your site). Your service provider cannot begin without certain credentials! 

Need your service done quicker?

Please reach out to our support team at (855) 464-5345 to help further advance your service. 

Still having trouble?

If you have already tried the suggestions above, please contact your service provider using the service messages here: Messages

Please allow your provider the allotted time frame to complete your service to make any support requests for the setup to be completed. 

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