Can't download theme

MOJO Themes

Our sister site, is currently experiencing an issue with downloading themes. We apologize for any inconvenience this may be causing you.

Luckily, there's a very easy workaround.

The best way for us to deliver your theme immediately is to have you create a new account at We'll then deliver theme download access to you within MOJO Marketplace's secure account environment, easy peasy. 

Once you’ve created an account with, please submit your username and the theme you purchased here:

Our support team will add the theme to your new account, where you can easily download and keep your project moving forward.

In some cases, the theme you purchased on may not be available on If this happens, you can either choose a comparable theme on for us to add to your account, or request a full refund. If you would like a refund we will need to know the email you used upon checkout. 


MOJO Marketplace

If you're experiencing an issue downloading your theme from MOJO Marketplace, this is not a known issue. Please submit a ticket via or call us toll free direct at 855-464-5345

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  • Avatar
    Mina Drever

    still unable to download because I cannot see 'my purchase' tab on left handside as the email received said. The download page says 'open' to 'download' but nothing happens. Very frustrating.

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    What the fuck?? Why are you selling themes when it's not possible to download? What does currently mean – its been already a week. FIX IT!!!!

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    Not only can't I download my theme on this site or marketplace, but no one is responding to my support/help desk requests! Are you guys just stealing money? Or do you ever expect to deliver anything anyone has paid for?

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    James Raleigh

    Same again with a plugin I bought for Tweetdis, the plugin wont install from the file. I am writing to my hosting account.

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    Aymeric LEGROS

    Hi, same here, cant download. I followed the steps listed above and wait for your answer. Tank you

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    Yeah same thing for me, I paid yesterday and nothing. Quick to take your money but no delivery of product, no answer by phone and none to my support ticket.

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    U guys jusst steal my money?
    I fucking paid for my theme 49 fucking bucks and where is the download???

    I have made the steps and i cant see the theme em mojo-market

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    Consol Efomi

    I purchase a theme which I can't dowload!!!

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    Vikash Khanna

    same here they are stealing money...need to complain about download available...this is a big racket !

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    sarah whitmore

    I have never felt so hustled and ripped off. The upselling is insane with you guys. I've paid for help that should be available for free. I've received ZERO customer service.

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    Jason Morgan

    No "My Purchases" tab to download themes moved from They were there last time I logged in a few months ago. Help please?

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    Pavlovska Anna

    Hello! I can't I download my theme on this site or marketplace, but no one is responding to my support/help desk requests! Why are you keep silcence? I wrote your transaction ID, and you continue to be silent

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    Same here. Help please!!!!!!!

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    dave gahan

    I'm not able to download my purchase which was supposed to be a free download. Is this a scamming sit@