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Can't download theme

MOJO Themes

Our sister site, MOJO-Themes.com is currently experiencing an issue with downloading themes. We apologize for any inconvenience this may be causing you.

Luckily, there's a very easy workaround.

The best way for us to deliver your theme immediately is to have you create a new account at MOJOMarketplace.com. We'll then deliver theme download access to you within MOJO Marketplace's secure account environment, easy peasy. 

Once you’ve created an account with MOJOMarketplace.com, please submit your username and the theme you purchased here: support@mojomarketplace.com

Our support team will add the theme to your new account, where you can easily download and keep your project moving forward.

In some cases, the theme you purchased on MOJO-Themes.com may not be available on MOJOMarketplace.com. If this happens, you can either choose a comparable theme on MOJOmarketplace.com for us to add to your account, or request a full refund. If you would like a refund we will need to know the email you used upon checkout. 

 

MOJO Marketplace

If you're experiencing an issue downloading your theme from MOJO Marketplace, this is not a known issue. Please submit a ticket via mojo.live/help or call us toll free direct at 855-464-5345

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Comments

  • Avatar
    Mina Drever

    still unable to download because I cannot see 'my purchase' tab on left handside as the email received said. The download page says 'open' to 'download' but nothing happens. Very frustrating.

  • Avatar
    Nicola

    What the fuck?? Why are you selling themes when it's not possible to download? What does currently mean – its been already a week. FIX IT!!!!

  • Avatar
    Tfpdunn

    Not only can't I download my theme on this site or marketplace, but no one is responding to my support/help desk requests! Are you guys just stealing money? Or do you ever expect to deliver anything anyone has paid for?

  • Avatar
    James Raleigh

    Same again with a plugin I bought for Tweetdis, the plugin wont install from the file. I am writing to my hosting account.

  • Avatar
    Aymeric LEGROS

    Hi, same here, cant download. I followed the steps listed above and wait for your answer. Tank you

  • Avatar
    Jperraton

    Yeah same thing for me, I paid yesterday and nothing. Quick to take your money but no delivery of product, no answer by phone and none to my support ticket.

  • Avatar
    Guilhermekulik

    U guys jusst steal my money?
    I fucking paid for my theme 49 fucking bucks and where is the download???

    I have made the steps and i cant see the theme em mojo-market

  • Avatar
    Consol Efomi

    I purchase a theme which I can't dowload!!!

  • Avatar
    Vikash Khanna

    same here they are stealing money...need to complain about this...no download available...this is a big racket !

  • Avatar
    sarah whitmore

    I have never felt so hustled and ripped off. The upselling is insane with you guys. I've paid for help that should be available for free. I've received ZERO customer service.

  • Avatar
    Jason Morgan

    No "My Purchases" tab to download themes moved from mojo-themes.com. They were there last time I logged in a few months ago. Help please?

  • Avatar
    Pavlovska Anna

    Hello! I can't I download my theme on this site or marketplace, but no one is responding to my support/help desk requests! Why are you keep silcence? I wrote your transaction ID, and you continue to be silent

  • Avatar
    matthewtayloruk

    Same here. Help please!!!!!!!

  • Avatar
    dave gahan

    I'm not able to download my purchase which was supposed to be a free download. Is this a scamming sit@

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